Refund Policy

Last Updated: January 6, 2026

At Mart Courses, we strive to provide high-quality educational content. This Refund Policy outlines our refund process and eligibility requirements.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with a course, you may request a full refund within 30 days of purchase.

2. Eligibility Requirements

To be eligible for a refund, you must meet the following criteria:

  • Request submitted within 30 days of original purchase date
  • Course progress less than 30% completed
  • No previous refund requests for the same course
  • Not in violation of our Terms and Conditions

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Courses purchased more than 30 days ago
  • Courses with more than 30% completion
  • Promotional or discounted bundles (individual courses within bundles may be refunded)
  • Certificates of completion already issued

4. How to Request a Refund

To request a refund:

  1. Contact our support team at [email protected]
  2. Include your order number and reason for refund
  3. We will review your request within 3 business days
  4. If approved, refunds are processed within 5-10 business days

5. Refund Processing

Approved refunds will be credited to your original payment method. Processing times vary by payment provider but typically take 5-10 business days.

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion, including:

  • Technical issues preventing course access
  • Content quality concerns
  • Course not matching description

7. Course Access After Refund

Upon refund approval, your access to the course will be immediately revoked. You will no longer be able to access course materials or community forums.

8. Abuse of Refund Policy

We reserve the right to deny refund requests that appear to abuse our policy, including:

  • Multiple refund requests from the same user
  • Evidence of content downloading before refund request
  • Patterns suggesting fraudulent behavior

9. Contact Us

For refund requests or questions about this policy:

  • Email: [email protected]
  • Phone: +49 06594 34 87 18
  • Address: Karl-Heinrich-Ulrichs-Straße 22-24, 10785 Berlin, Germany